Terms & Conditions

Terms & Conditions

Welcome to Hippie @ Heart Café & Bar. By accessing our website or placing an order online, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse the website for unlawful, fraudulent, or harmful activities. All information provided must be accurate and true.

1.2 Food Orders & Acceptance

• Once an order is placed, you will receive confirmation via SMS or Email.
• Orders depend on item availability and restaurant operating hours.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are listed in INR and may include or exclude taxes as applicable.
• Payments are securely processed through our payment partners.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We maintain strict hygiene in preparation and packaging. Customers with known allergies must verify ingredients before placing an order.

1.5 Limitation of Liability

We are not responsible for delays caused by weather, traffic, or unforeseen conditions. Our maximum liability is limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed on our website.

2.2 Delivery Time

Average delivery time is 30–90 minutes, depending on distance and order size. External factors (traffic, weather, holidays) may cause delays.

2.3 Delivery Charges

Delivery charges, if applicable, will be shown at checkout before payment.

2.4 Proof of Delivery

Customers may be required to provide an OTP or signature at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be canceled by the customer, as food is prepared fresh.

3.2 Cancellation by Restaurant

We may cancel an order due to:

• Item unavailability
• Restaurant closure
• Technical or pricing errors
• Unserviceable delivery location

3.3 Refund Policy

Refunds are applicable only if:

• The restaurant cancels the order
• Payment is deducted but order not confirmed
• Incorrect item delivered or order not delivered

3.4 Refund Process

Refunds (if applicable) will be processed within 5–7 working days to the original payment method.

3.5 Contact for Support

• Email: hippieatheartpune@gmail.com
• Phone: +91 75585 55331